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Hilton Garden Inn San Jose Airport City Mall

3.5 star property
Pet-friendly hotel with free parking connected to a shopping center in Alajuela

Choose dates to view prices

The Hilton Garden Inn San Jose Airport City Mall offers a convenient retreat near shopping. Guests love the helpful staff and practical amenities like free in-room WiFi and coworking spaces. The outdoor pool area provides a refreshing spot to unwind after a day of activities.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
The current price is AEDĀ 526
AEDĀ 594 total
includes taxes & fees
30 Nov - 1 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.2 out of 10
Wonderful
(27 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hair dryer
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

7.4 out of 10
Good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hair dryer
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Mountain view

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

8.8 out of 10
Excellent
(27 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Mountain View

Mountain view

Room, 1 Queen Bed, Mountain View

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hair dryer
Rainfall showerhead
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Mountain view

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hair dryer
Rainfall showerhead
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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9.2 out of 10, Wonderful, 877 reviews
The price is AEDĀ 332
AEDĀ 375 total
includes taxes & fees
28 Nov - 29 Nov
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About the neighborhood

Map
Francisco J. Orlich Road, Alajuela, Alajuela

What's nearby

  • City Mall - 1 min walk - 0.1 km
  • Plaza Real Alajuela - 14 min walk - 1.2 km
  • Juan SantamarĆ­a Park - 16 min walk - 1.4 km
  • Alajuela Cathedral - 2 min drive - 1.8 km
  • Estadio Alejandro Morera Soto - 3 min drive - 2.1 km

Getting around

  • San Antonio de Belen Station - 21 min drive
  • Juan Santamaria Intl. Airport (SJO) - 10 min drive

Restaurants

  • ā€ŖSubway City Mall - ā€¬2 min walk
  • ā€ŖSpoon - ā€¬2 min walk
  • ā€ŖChiliā€™s Grill & Bar - ā€¬1 min walk
  • ā€ŖBurger King - ā€¬3 min walk
  • ā€ŖRosti - ā€¬8 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Hotel connected to a shopping center
You can look forward to a free roundtrip airport shuttle, a poolside bar, and a grocery/convenience store at Hilton Garden Inn San Jose Airport City Mall. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1ā€“2 people or up to 6 devices), and guests can find other amenities such as a shopping mall on site and dry cleaning/laundry services.
You'll also find perks like:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), an electric car charging station, and ATM/banking services
  • A front-desk safe, multilingual staff, and meeting rooms
  • Guest reviews say great things the breakfast, pool, and helpful staff
Room features
All 149 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Rainfall showers, designer toiletries, and hair dryers
  • 55-inch flat-screen TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

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Hampton by Hilton San Jose Airport
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
9.2 out of 10, Wonderful, 2,370 reviews
The price is AEDĀ 435
AEDĀ 491 total
includes taxes & fees
8 Dec - 9 Dec
Hampton by Hilton San Jose Airport

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1ā€“2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (2,054 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Frequently asked questions

Does Hilton Garden Inn San Jose Airport City Mall have a pool?

Yes, this property has an outdoor pool.

Is Hilton Garden Inn San Jose Airport City Mall pet-friendly?

Yes, Hilton Garden Inn San Jose Airport City Mall allows pets (limit 2 total) with a maximum weight of up to 77 lbs per pet. There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hilton Garden Inn San Jose Airport City Mall?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hilton Garden Inn San Jose Airport City Mall?

Check-out is at noon.

Does Hilton Garden Inn San Jose Airport City Mall provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 4:00 AMā€“1:00 AM at scheduled times.

Where is Hilton Garden Inn San Jose Airport City Mall located?

Situated near the airport, this hotel is within 1 mi (2 km) of City Mall, Juan SantamarĆ­a Park, and Alajuela Cathedral. Central Market Alajuela and Plaza Real Alajuela are also within 1 mi (2 km).

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Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 981 out of 1413 reviews
Rating 8 - Good. 219 out of 1413 reviews
Rating 6 - Okay. 109 out of 1413 reviews
Rating 4 - Poor. 55 out of 1413 reviews
Rating 2 - Terrible. 49 out of 1413 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Convenient, comfortable, good shuttle service and breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
The room was great, staff very kind, a very nice stay
Stayed 1 night in Nov 2025

8/10 Good

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Easy location for airport and City Mall.
Stayed 1 night in Nov 2025

10/10 Excellent

Jesus

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and the service was great. I will stay here again.
Stayed 4 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Itā€™s just my Favorite Hyatt Placeā€¦ Full stop
Stayed 1 night in Nov 2025

10/10 Excellent

Alonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location
Stayed 1 night in Oct 2025

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and facilities , great staff, and the perfect hotel if you want to be near SJO. The City Mall and casino are adjacent to the hotel as an added perk. Reasonable rates and an overall pleasant experience
Stayed 4 nights in Nov 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Convenient airport shuttle. The 4th floor where I stayed has the pool and a bar with great views.
Stayed 1 night in Nov 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to shopping and the airport
Stayed 1 night in Oct 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for a quick rest before 2 longs days of yravel
Stayed 1 night in Oct 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Outdoor pool nice
Stayed 6 nights in Nov 2025

10/10 Excellent

brandys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!! Very close to the airport and they provide free shuttles.
Stayed 1 night in Sep 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2025

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Very clean place with inside and surrounding food options . Very respectful staff and a shopping mall and casino right outside the front door. Will always stay here when Iā€™m in town until something changes.
Stayed 1 night in Nov 2025

8/10 Good

Christopher

Liked: Staff & service, amenities
Beautiful place
Stayed 1 night in Jul 2025

10/10 Excellent

Delia

Liked: Cleanliness, property conditions & facilities
My parents stayed here for a night due to a long overlay and this hotel is amazing. They arrived late at night and the shuttle was already waiting for them at the airport which I appreciate so much! Then they had to leave very early the next day and the shuttle was ready for them to head back to the airport. They staff was amazing and the hotel was beautiful.
Stayed 1 night in Nov 2025

10/10 Excellent

Alma

Liked: Cleanliness, amenities, property conditions & facilities
So clean and so pretty
Stayed 1 night in Nov 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and location was great. Perfect location to stay at if you need to catch a flight.
Stayed 1 night in Sep 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent amenities in room like free water, great coffee and good bath items.
Stayed 1 night in Oct 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The HGI San Jose is the only hotel to stay at near San Jose Airport. The staff are great and the rooms large and comfortable. Free shuttle to the airport is perfect!
Stayed 1 night in Oct 2025

10/10 Excellent

Daina

Liked: Cleanliness, amenities, property conditions & facilities
The room was very comfortable for me, with a desk to get some work done at, and a lovely, cozy bed. I had a great sleep, the room was clean, and the staff were all friendly. It's an excellent location - the shuttle to and from the airport was prompt and easy, the City Mall offers some additional food and shopping options, and overall this was a comfortable and safe hotel.
Stayed 1 night in Oct 2025

8/10 Good

Jona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice that they offered a shuttle to the airport at 4am.
Stayed 1 night in Oct 2025

10/10 Excellent

Tramane

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The mall area and all the nice stores Food prices was great at the hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Dusti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this room for my husband and our 3 kids for the night so we would be closer to the airport for our flight the next morning. Super close to airport and has free shuttle to and from. Staff was nice, the mall next door entertaining for the family and dinner.
Stayed 1 night in Oct 2025

6/10 Okay

Everett

Liked: Cleanliness, amenities, property conditions & facilities
Staff was good. Parking sucked. It was a mad house due to City Mall patrons taking hotel parking spots.
Stayed 1 night in Nov 2025