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Santa Cruz Plaza

4.0 star property
Family-friendly hotel with a full-service spa connected to the convention center in Santa Cruz

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Santa Cruz Plaza, connected to the convention center, offers an upscale yet family-friendly atmosphere. Enjoy the rooftop terrace, swim-up bar, Los Varietales restaurant, onsite spa with hydrotherapy, high-speed WiFi, bike rentals, and attentive staff.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Pool
  • Spa
  • 24/7 front desk
  • Laundry
The current price is AED 370
AED 370 total
1 Dec - 2 Dec

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Double Suite Junior

1 bedroom, minibar, in-room safe, desk

Double Suite Junior

  • 33 sq m
  • Sleeps 2

View all photos for Double Suite

1 bedroom, minibar, in-room safe, desk

Double Suite

  • 42 sq m
  • Sleeps 3

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, minibar, in-room safe, desk

Standard Twin Room

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Designer toiletries
Shower/tub combination
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Designer toiletries
Shower/tub combination
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Designer toiletries
Shower/tub combination
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite | 1 bedroom, minibar, in-room safe, desk

Junior Studio Suite

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Designer toiletries
Shower/tub combination
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | 1 bedroom, minibar, in-room safe, desk

Suite

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Designer toiletries
Shower/tub combination
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, desk

Double Room Standard

  • 23 sq m
  • Sleeps 3

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, desk

Double Room Standard

  • 23 sq m
  • Sleeps 3

About the neighborhood

Map
Plaza De Armas 286, Santa Cruz, O'Higgins, 3130665

What's nearby

  • Plaza de Armas - 1 min walk - 0.0 km
  • Museo de Colchagua - 2 min walk - 0.2 km
  • Colchagua Campo y Vino - 3 min drive - 2.7 km
  • Casino Colchagua - 3 min drive - 2.7 km
  • Lapostolle Clos Apalta Winery - 19 min drive - 13.4 km

Getting around

  • Santiago Intl. Airport (SCL) - 124 min drive

Restaurants

  • ‪Espacio Aldea - ‬4 min walk
  • ‪Cafe Como Pan - ‬6 min walk
  • ‪Restaurante Mallorca - ‬3 min walk
  • ‪Pizzeria Refranes - ‬2 min walk
  • ‪Empanadas Las Mas Ricas - ‬9 min walk

About this property

Santa Cruz Plaza

Upscale family-friendly hotel connected to the convention center
You can look forward to a swim-up bar, a rooftop terrace, and a coffee shop/cafe at Santa Cruz Plaza. Active travelers can enjoy cycling at this hotel. Indulge in a body treatment, a body scrub, and a massage at the onsite spa. Be sure to enjoy a meal at Los Varietales, the on-site fine-dining restaurant. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool along with sun loungers and a swim-up bar
  • Free self parking and valet parking
  • Bike rentals, extended parking, and an area shuttle
  • Express check-out, express check-in, and supervised childcare (surcharge)
  • Guest reviews say great things about the helpful staff
Room features
All 116 rooms offer comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches like free WiFi and minibars.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with designer toiletries and shower/tub combinations
  • LCD TVs with cable channels
  • Daily housekeeping and desks

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AED 549 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Los Varietales

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CLP 62.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: CLP 62.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Santa Cruz Plaza
Santa Cruz Plaza
Santa Cruz Plaza Hotel
Santa Cruz Plaza Santa Cruz
Santa Cruz Plaza Hotel Santa Cruz

Frequently asked questions

Does Santa Cruz Plaza have a pool?

Yes, this property has an outdoor pool.

Is Santa Cruz Plaza pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Santa Cruz Plaza?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Santa Cruz Plaza?

Check-out is at noon.

Where is Santa Cruz Plaza located?

This family-friendly Santa Cruz hotel is located in the historical district, just steps from Plaza de Armas and Museo de Colchagua. Colchagua Campo y Vino and Laura Hartwig Winery are also within 2 mi (3 km).

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Santa Cruz Plaza Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 178 out of 333 reviews
Rating 8 - Good. 96 out of 333 reviews
Rating 6 - Okay. 44 out of 333 reviews
Rating 4 - Poor. 9 out of 333 reviews
Rating 2 - Terrible. 6 out of 333 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

nick

Liked: Cleanliness, staff & service
the staff were very attentive, would recommend
Stayed 1 night in Sep 2025

10/10 Excellent

sukhpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, spa, sauna and heated pool was nice touch
Stayed 3 nights in Apr 2025

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice well located with bar and good restaurante
Stayed 1 night in Jan 2025

8/10 Good

Elvira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Feb 2024

8/10 Good

SABINE

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay but the pillows in the room weren't good.
Stayed 1 night in Mar 2025

6/10 Okay

Irene

Disliked: Cleanliness, staff & service
The hotel is old but has some nice features. The food in the restaurant on the first night was excellent. The 2nd night service was terrible. They got the order wrong and only brought 1 meal out even after the order was the same, they brought the wrong potato’s out and I never got any food. We complained the safe wasn’t working on the first day. That has not been repaired by the time we left. The towels were awful and had seen better days. They gave us 2 small bath towels and 1 hand towel between the 2 of us. Sadly I would not recommend this venue. Just awful and spoiled our trip to Santa Cruz.
No room service, even after speaking to reception at 1830hrs. Came back to room at 10pm. Still not cleaned. Went to reception who were useless. Wanted to clean the room at 10pm
Just dumped fresh towels in the bathroom and didn’t clean the room after complaining to reception at 1830hrs
Never replenished the Coffee or fresh cups. 2 days of cups left untouched. No facility for making tea. I don’t drink coffee only tea.
Stayed 2 nights in Aug 2025

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a fantastic museum al the property.
Stayed 2 nights in Feb 2023

10/10 Excellent

Sylvia

Liked: Staff & service, amenities, property conditions & facilities
Excellent amenities. Great restaurant. Professional staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel full of character. Good, friendly service. Great food. Direct access from hotel to Casino and Museum.
Stayed 2 nights in Feb 2023

8/10 Good

Magnus

Liked: Cleanliness, staff & service, room comfort

Old fashioned hotel with a charm

Nice hotel with a good breakfast and cosy feeling. Wi-Fi not so good, the facilities could be a bit updated,
Stayed 1 night in Mar 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place to stay

What a gem! We enjoyed the historical building, the wonderful cuisine and comfortable room. Next time we add in massages!
Stayed 1 night in Jan 2023

8/10 Good

Juan F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Cochagua Valley

Very nice hotel in Colchagua Valley , close to La Ruta del Vino where you can taste most of the best chilean wines. Good hotel , the only thing I didn't like was the room with carpet, tile would be much better. Don't miss restaurant La Famiglia de Santis just a block away and Viña Santa Cruz just 15 miles from the hotel.

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Far exceeded our expectations. Service was excellent and the property itself was beautiful. Felt spoiled the entire time. Highly recommend.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well located. It is a beautiful building with comfortable rooms and a great service. Breakfast buffet is awesome. Never had a comparable experience in another other hotel. The amount of food and the variety was huge including chilean typical plates. The personnel is very helpful and knowledgeable. The wine tour at Viña Sta Cruz was a rich experience with wine tasting and spectacular views of the vineyard. The Museo de Colchagua is a 5 stars including history of our World during BC period and pre and post Columbus time. Plus chilean history, folklore and handcraft articles. In a summary an amazing experience to be repeated in the future.
Stayed 3 nights in Dec 2024

8/10 Good

César

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comida regular
Stayed 2 nights in Dec 2022

6/10 Okay

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Bad night

Hotel is mostly fine. The room is ok but the bathrooms are uncomfortable. The hotel has a museum attached to it that it’s truly interesting. The restaurant I s fine and breakfast is good. Our last night they apparently planned some repairs in the room above use so at 2 in the morning we had enough and had to get dress and go to the lobby to complain, few minutes latter they stopped the work.
Stayed 2 nights in Aug 2024

8/10 Good

Ullrich

Liked: Cleanliness, staff & service, property conditions & facilities
a very pleasant stay with very friendly staff and an excellent breakfast buffet. if you come by car on a busy weekend, you may have trouble in parking inside and will need valet parking to park the car at a secure outside facility from the same hotel. to get it next morning may take a while.
Stayed 3 nights in Jun 2023

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We normally stay at VIP hotel as they treat you special. We do not mind spending a little more. Room was not upgraded. In fact it was probably one of the worst rooms in the hotel as we looked out to white wall. With all the great balconies they have this is how they treat VIP’s. Will not return here
Stayed 1 night in Feb 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem in the wine country

The Plaza is a gem in the wine country. It is old but well maintained. The architecture is interesting and features many items like bas relief sculpture and stained glass. We had a comfortable room facing an inner courtyard which was quiet. Outside rooms on the plaza might have a lot of traffic noise. The grounds are beautiful, with a small stream running through the property. The restaurant opens onto a pleasant, tree shaded outside courtyard by the outdoor pool. The is an indoor pool and spa but we did not visit. We had good lunch on the day we arrived. We went to breakfast each morning and found very mixed results, ranging from a great omelette bar on the weekend to weekday buffet that featured cold, hard bacon and lukewarm, mostly liquid scrambled eggs. The service was attentive and friendly, however. The concierge, Pablo, was fantastic. We had a great time chatting with him and getting laughs for our weak attempts at Spanish (we are English speakers, and found most of the staff could handle this well). He helped us plan excursions into the wine country, recommended great places to eat, and gave advice on the best way to drive to Vińa del Mar (our next stop). The hotel is next to a museum and a casino. We spent several hours enjoying the museum, but did not check out the casino. Maybe next time.
Stayed 3 nights in Dec 2023

8/10 Good

Holly

Liked: Amenities, property conditions & facilities
Hotel Santa Cruz has a lot of PROs and a few CONs. I’m an American who travels frequently to other countries and use reviews as a guide. will be very honest with my observations. PROs = property is very nice with resort feel in the quaint city of Santa Cruz. Location was perfect! grounds beautiful and our room was spacious with nice view from 4th floor to the square. Security guarded with a lot to do on property. Ate there twice, both great. BBQ dinner was fantastic. good experience with concierge and restaurant staff. Santa Cruz is safe, easy to walk. CONS = floor/carpet in our room was very dirty. Glad they gave slippers, carper needs a good cleaning. disappointing hotel tour assistance (RoutaTours) and manager we spoke to about a RoutaTours issue not good. We didn’t find all front desk staff to be friendly. My husband speaks fluent Spanish, so it was not a translation issue, more a hospitality issue. RoutaTours took $80 from us and said we were “out of luck” when the wine tour they did not honor one of the tours when we ubered to the location. Hotel did not refund or reschedule. Thier response was that the winery took the money paid and won’t refund back. Manager said there was nothing she could do. Concierge was helpful telling us where to go on our own so we could avoid booking tours from hotel after that. There are a lot of children and families. If you don’t want children running around, playing in pool, screeching, etc., you might want to go elsewhere.

10/10 Excellent

Wilhelm

Liked: Cleanliness, amenities, property conditions & facilities
Alles Gut.
Stayed 2 nights in Oct 2025

8/10 Good

Daniel F.

Liked: Cleanliness, staff & service

Boa relação custo/benefício. Otima localização

Café da manha excelente. Hotel tem ótimo custo/beneficio. Nota não é máxima pq a cama é de molas, muito desconfortável. Atualizando as camas, hotel é uma ótima opção na regiáo. É muito bem localizado.
Stayed 2 nights in Aug 2025

8/10 Good

IRAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa opção para visitar vinícola por lá

Bom restaurante, bom vinho Shaman tinto mas evitem comer língua.
Stayed 2 nights in Aug 2025

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo muy bien, recomendado

Todo excelente en el hotel... buena atención, buenas instalaciones. La comida de buena calidad.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jose Amadeu

Liked: Cleanliness, property conditions & facilities, room comfort
Maravilhoso
Stayed 1 night in Jul 2025