8/10 جيد
Alexandra
مسافر برفقة شريك
22 سبتمبر 2025
عناصر نالت الإعجاب: النظافة والعاملون ومستوى الخدمة
We enjoyed our stay at Nevma Suites. The staff were very kind and let us check in early, and the room was very clean. We did however have some issues with our room that put a slight damper on our stay. Most were minor, but the one major issue we had was that we booked the room with the hot tub, but were unable to use it at all because it was apparently broken. We asked the owner of the property if they could do something about it, but the owner stated that the technician doesn’t work on Sundays and therefore, there was nothing they could do. They did not follow up with us after that, so the hot tub was unusable for the two nights we stayed there. I do not blame the staff for this, as I assume they had no idea the hot tub was broken prior to our stay, but I wish they would have communicated with us a bit more or more effort was put in by them to help get it fixed. To be fair to them, they did offer us a nice bottle of wine as an apology but the frustration comes from the fact that we paid extra for a room with a hot tub that we ultimately could not use.
Other than that, the stay was enjoyable.
Alexandra
أقام ليلتين (2) في شهر سبتمبر عام 2025
