"From the outset the customer service was excellent. Lovely room with great view across to the water. Restaurant staff were so friendly and again the service was excellent. The menu was limited but what we had we thoroughly enjoyed. Perhaps a couple of traditional Indian dishes would be an excellent addition. "

"We stayed at the Urban Leisure last night and it was quite an experience! Pulling into the dark, empty car park scattered with leaves, it felt completely deserted — almost like we’d stepped into a movie set. Inside, we were warmly welcomed by a lovely receptionist (who seemed to be running the whole place on her own!). All the facilities were closed, and with the red carpets and long, silent corridors, the whole place gave off serious Overlook Hotel vibes from The Shining — eerie but kind of...

"Excellent, accommodation excellent,be back next year"

"Although I’ve marked everything as excellent, I have to point out that the signature plus townhouse double room is accessed by a steep set of stairs into what was the basement. However it is a very nice room and the bathroom, again accessed by more stairs down (5), is also lovely. If this was pointed out on the Expedia website, I missed it. If it wasn’t pointed out, it should be highlighted, particularly for those with mobility issues. Other than this, the hotel, rooms, food was really very...

"I’ve stayed here quite a few times when working in the area. Rooms are decent, clean. Would like a bigger tv but not the end of the world. Staff always friendly and helpful. Breakfast is really good. Most evenings I work too late to have evening food but I did eat one evening and had the most amazing Butter Chicken. Always the first place I look to book when I’m working in this area. "

"Really nice place. Friendly and very helpful. Only a one night stay this time which was a pity because I enjoyed a longer stay last time and would have liked to stay a bit longer this time. The restaurant is closed on Mondays but plenty of other options a short walk away in the high street. I would ahve liked to eat at Candlesticks though becuase the food there was excellent last time. "

"Friendliness of every member of staff - quality of good and drink was superb"

"Amazing hotel in all regards. Really enjoyed our stay. Lovely area, nice walks nearby, great hotel rooms and restaurants. Clean, very nicely furnished. Superb service from staff. Great food in the Hancock Kitchen (less formal of the 2 restaurants) - didn’t eat at the more formal one. One of the best hotels I’ve stayed at for many many years. Encourage anyone to visit."