Travelers find luxurious spa treatments and seamless check-in at this urban retreat, perfectly positioned to explore the vibrant energy of People's Square
Located near The Bund, Alila Shanghai provides a peaceful escape from city exploration. Guests can take advantage of convenient dry cleaning/laundry services and express check-out, or rejuvenate with body wraps at the sauna during their stay.
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Children aged 6 and younger eat free breakfast
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately CNY 268 for adults and CNY 134 for children
Self parking fee: CNY 160 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
Safety features at this property include a fire extinguisher
We should mention
This property does not have elevators
Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
National rating
Property class, provided by our rating system, is based on property type, amenities, and services.
Frequently asked questions
Does Alila Shanghai have a pool?
Yes, this property has an indoor pool. Pool access is from 6:00 AMโ10:00 PM.
How much does it cost to stay at Alila Shanghai?
As of 22 May 2026, prices found for a 1-night stay for 2 adults at Alila Shanghai on 22 June 2026 start from AEDย 1,100, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Alila Shanghai pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is available for CNY 160 per day.
What time is check-in at Alila Shanghai?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at Alila Shanghai?
Check-out is at noon.
Where is Alila Shanghai located?
Located in Downtown Shanghai, this luxury hotel is within 1 mi (2 km) of West Nanjing Road, People's Square, and Nanjing Road Shopping District. Xintiandi Style Shopping Centre and Jing'an Temple are also within 1 mi (2 km). South Huangpi Road Station is 8 minutes by foot and Middle Huaihai Road Station is 11 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.8
Cleanliness
9.4
Amenities
9.4
Staff & service
9.4
Property conditions & facilities
Rating 10 - Excellent. 30 out of 37 reviews
10 - Excellent
30
Rating 8 - Good. 4 out of 37 reviews
8 - Good
4
Rating 6 - Okay. 2 out of 37 reviews
6 - Okay
2
Rating 4 - Poor. 1 out of 37 reviews
4 - Poor
1
Rating 2 - Terrible. 0 out of 37 reviews
2 - Terrible
0
Reviews
Verified
10/10 Excellent
Ryan
16 December 2025
Liked: Cleanliness, staff & service, amenities
This was one of the most beautiful hotels I've ever stayed at. The secret garden that wraps around the lobby level is absolutely stunning and the room was so beautiful I got design ideas for my own home. The epitome of an urban resort.
Atmosphere was amazing. Loved my room(shikumen view). Gym and swimming pool, bars were good and breakfast menu wss special. All the people there was so kind and supportive. And especially Joy Epler Aragon made us so compotable for our stay! Neighborhood was also good so I will definately choose Alila Shanghai again for my next Shanghai trip.
jongyeop
Stayed 1 night in Aug 2025
Verified
6/10 Okay
Claudia Natalie
2 November 2025
Liked: Property conditions & facilities
Service was just ok. They didnโt read my request and the staffs donโt speak Englishโฆ I saw other guestsโ hair in toilet counter.
Claudia Natalie
Stayed 2 nights in Oct 2025
Verified
6/10 Okay
Chin Kee Andrew
6 January 2026
Liked: Cleanliness, staff & service
Noisy construction work can be heard in bedroom. Toilet seat in bedroom too small.