Find all hotels by Independent in Shortland

"Clean accommodation, friendly staff."

"Room was clean but we got a room to sleep 4 as we had our kids, it had a sofa bed which we had to make ourselves, it was extremely uncomfortable. Did not come with extra pillows we had a massive day out so got room service for dinner burgers and fries paid over $120 for the food it took 45minutes to arrive yet the fries where really cold and someone must of dropped the salt in as they were inedibley salty and burgers where very very cold we complained and told them we where starving to which staff said they will send someone up to come and collect it he came 5 minutes later and was stone silent did not apologise did not offer to make more food or what else they could do to make us more comfortable just took it and ran. I want back 40 minutes later as I assumed that because they suggested to take our food away right away that they would test it and make us more but no he said he didn’t realise we wanted it re made. I said fine look just send a refund. And I’ll go get kfc. The next morning went down to buffet breakfast hoping for at least a decent breakfast but no again food was cold and not fresh. They didn’t even include coffee as had to order the barista coffee which was $8 each. All up breakfast was $130 and again not worth it what so ever. We had stayed here before and it was great but now I am really not sure if I would again. "

"Great location and hotel with free parking "

"breakfast was terrible. mushroom was raw. not enough food in a buffet setting. "

"Staffs are fantastic and check in experience is very good. The room looked very clean and tidy but by night time lots of cockroaches running on the floor and the table. Wasn't pleasant experience. Have to keep all my bags on the bed to avoid getting cockroaches. "

"Slight mix up on check in. They had me booked for 2 rooms despite only booking 1 but the staff assured it would be taken care of. Good hotel close to nearby football stadium, pubs and clubs. Had everything I needed for the night."

"No pay tv although the listing said it was available. I couldn’t cast from my phone to the tv as the tv wasn’t compatible and needed to update the server. Contacted staff and they were no help at all regarding this."

"Would of been nice to include a free breakfast "

"Great modern hotel, close to the harbour and CBD, Breakfast has a fair selection of foods and the Bar area was good."