Check in was pleasant, the room was as expected. Beds were comfy, water pressure was actually amazing. Wet dog smell in the hallway, it wasn’t in our room so we didn’t mention it. The room across from us and next to us had multiple dogs, that loved to bark. There was a “manager” going off on staff about table/chair placements in the dining area, in front of several guests in the lobby. The walls are SUPER thin. Could hear EVERYTHING our neighbors and even the person above us was doing and saying. Met several “managers”. One asked my handicapped grandfather if he really had to park in a spot that was in the front. When he said yes, the “manager” said they’re trying to unload furniture. We could hear kids screaming and blasting music in the pool after 9pm- our room was on the 2nd floor. Called down and nothing was done. 9:30pm went down to the desk and was told they can’t do anything until 10pm. Even though there’s a sign right by the pool entrance that says 9pm. Another “manager” harassed us at the pool by telling us we couldn’t prop a door open or have food. We didn’t prop the door open and we didn’t have food. He walked in behind us, so he knew that. There was also no signage about not having food. He was extremely rude. When we told him we were not having a good stay he shrugged his shoulders and said sorry about that and left. We travel often and stay at Home2Suites frequently and never had these issues. This location is terrible. Already emailed corporate.
