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Fairmont St Andrews

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Luxury
VIP Access
5.0 star property
9.4

Exceptional

Serene luxury by the coastal views

Stunning coastal views and serene surroundings define this beautifully designed property in St Andrews. Delight in exceptional spa facilities, an amazing gym, and a variety of exquisite dining options.

Popular amenities

  • Hot Tub
  • Bar
  • Room service
The current price is AED 816
AED 980 total
includes taxes & fees
14 Dec - 15 Dec

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Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Studio, 1 Double Bed

1 bedroom, premium bedding, minibar, in-room safe

Studio, 1 Double Bed

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Suite, Sea View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, Sea View

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 54 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Room, 1 Double Bed (Fairmont Sea View)

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 Double Bed (Fairmont Sea View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Sea View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 22 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Sea View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds, Sea View

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 22 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 Double Bed

Highlights

Separate sitting area
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 26 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 Double Bed (King)

1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 Double Bed (King)

Highlights

Separate dining area
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 90 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 22 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 22 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Double Bed

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 Double Bed

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 22 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Fairmont View, King)

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 Double Bed (Fairmont View, King)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 22 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Fairmont View)

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 Double Bed (Fairmont View)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 22 sq m
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Fife, St. Andrews, Scotland, KY16 8PN

What's nearby

  • St Andrews Bay - 12 min walk - 1.0 km
  • St. Andrew's Cathedral - 6 min drive - 5.6 km
  • University of St. Andrews - 7 min drive - 6.0 km
  • Old Course at St Andrews - 8 min drive - 6.9 km
  • St. Andrews Links - 10 min drive - 8.2 km

Getting around

  • Leuchars Station - 21 min drive
  • Edinburgh Airport (EDI) - 83 min drive

Restaurants

  • ‪Jannettas Gelateria - ‬6 min drive
  • ‪The Criterion - ‬6 min drive
  • ‪Cromars - ‬7 min drive
  • ‪The Keys - ‬7 min drive
  • ‪The Rule - ‬6 min drive

About this property

Fairmont St Andrews

Luxury family-friendly hotel near St Andrews Bay
Located close to The Fife Coastal Path and St. Andrew's Cathedral, Fairmont St Andrews provides a golf course, shopping on site, and a coffee shop/cafe. Get out on the links at this hotel and enjoy amenities such as a driving range, golf lessons, and a restaurant with golf course views. Indulge in aromatherapy, a massage, and a body treatment at The Spa at Fairmont, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Italian cuisine. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free self parking and valet parking
  • Limo/town car service, cooked-to-order breakfast (surcharge), and bike rentals
  • An electric car charging station, express check-out, and supervised childcare (surcharge)
  • Guest reviews give top marks for the helpful staff
Room features
All 209 rooms include comforts such as premium bedding and heated floors, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with designer toiletries and hair dryers
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, heated floors, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: GBP 17.50 for adults and GBP 6 for children
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Kittocks Den
  • La Cucina
  • Squire Restaurant
  • St Andrews Bar & Grill
  • Zephyr Sports Bar

Things to do

  • 9-hole golf course
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Water sports equipment

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Picnic area
  • Vegetable garden

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Elevator (43 inch wide door)
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heated floor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast for the Manor House is available by reservation only and cannot be requested after check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 17.50 for adults and GBP 6 for children
  • Pet fee: GBP 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Fairmont Hotel St Andrews Scotland
Fairmont St Andrews Scotland
St Andrews Scotland Fairmont
Fairmont St Andrews Hotel St. Andrews
Fairmont St Andrews St. Andrews, Scotland
St Andrews Fairmont
Fairmont St Andrews Hotel
Fairmont St Hotel
Fairmont St Andrews
Fairmont St
Fairmont St Andrews Hotel
Fairmont St Andrews St. Andrews
Fairmont St Andrews Hotel St. Andrews

Frequently asked questions

Does Fairmont St Andrews have a pool?

Yes, this property has an indoor pool.

Is Fairmont St Andrews pet-friendly?

Yes, Fairmont St Andrews allows dogs (limit 2 total). There's a fee of GBP 50 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Fairmont St Andrews?

Self parking and valet parking are free at this property.

What time is check-in at Fairmont St Andrews?

Check-in start time: 4 PM; Check-in end time: anytime.

What time is check-out at Fairmont St Andrews?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Fairmont St Andrews located?

This family-friendly St. Andrews hotel is located by the sea, within 3 mi (5 km) of St Andrews Bay and The Fife Coastal Path. St. Andrew's Cathedral and University of St. Andrews are also within 6 mi (10 km).

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Reviews

Fairmont St Andrews Reviews

9.4

Exceptional

9.6

Cleanliness

9.8

Location

9.4

Staff & service

9.0

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 728 out of 1003 reviews
Rating 8 - Good. 188 out of 1003 reviews
Rating 6 - Okay. 65 out of 1003 reviews
Rating 4 - Poor. 14 out of 1003 reviews
Rating 2 - Terrible. 8 out of 1003 reviews

Reviews

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just had a lovely few days in The Fairmont. Great facilities and a beautiful room.
Stayed 3 nights in Oct 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent, my only complaint is the mattress was very soft and in the bathroom the moisturiser didn't match the shower gel and shampoo etc. will definitely return!
Stayed 1 night in Nov 2025

8/10 Good

PEDRO

Liked: Cleanliness, staff & service, amenities
The restaurants in the hotel look primarily to an internal patio that has no Ocean views. Notwithstanding that the site where the hotels sits in has a wonderful Ocean view. A great view was wasted by the architect that designed the hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Riccardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with great amenities and golf courses.
Stayed 2 nights in Jun 2024

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas at St Andrews

Another great stay at St Andrews. Good food, service and atmosphere!
Stayed 1 night in Dec 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities
What a beautiful property. The pool and spa were amazing as was breakfast!
Stayed 4 nights in Oct 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately the breakfast was cold other than that a enjoyable couple of days away.
Stayed 2 nights in Feb 2025

6/10 Okay

June

Liked: Amenities
Disliked: Cleanliness
The shower in the men’s spa area was so full of mold, and it was very dirty. Our bathroom in our room had a tile that was completely lifted probably because of water getting in the massage that my husband had he had mentioned to the service provider numerous times that he did not want anything but his back and shoulder massaged and she did what she wanted to do and didn’t listen to him so thank God we had 20% off the service. The food was great. The people you have working in your bar area are young and inexperienced and you could tell they weren’t very accommodating and somewhat dismissive but everything else was great.
Stayed 1 night in Oct 2025

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, scenic, and quiet with wonderful staff everywhere!
Stayed 1 night in Aug 2022

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel . The staff are over the top . I would definitely stay here again .
Stayed 1 night in Jun 2024

8/10 Good

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting and the golf courses.
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

St. Andrews golf trip

Friendly and efficient staff. Great location and beautiful property. The rooms were well appointed and very comfortable.
Stayed 2 nights in Jun 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location.

Stayed here several times and it never lets us down. Staff are friendly and very helpful. Highly recommended.
Stayed 4 nights in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is quaint and quiet and beautiful. It is about 10 minutes out from the town.
Stayed 1 night in Jun 2024

6/10 Okay

Paul

Disliked: Cleanliness

A mixed bag

Really stunning surroundings. Rooms and some public areas are very tired. Staff were helpful, friendly and welcoming. Poor food choices and extortionate prices. A pint of Moretti £8.50!! Breakfast was good with variety and quality ingredients and staff coped well with the volume of guests due to the holidays
Stayed 1 night in Apr 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Slightly disappointed this time!

We have stayed at this hotel several times in recent years. Tinged with slight disappointment! We really enjoy staying at this hotel and the staff are excellent. However, our rooms made us question the price as we felt the rooms were not up to the standard we expected from a five star hotel.
Stayed 4 nights in Mar 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First Class, Welcoming & Excellent

There for a romantic stay and the hotel was beautiful, especially with all their stunning Christmas decorations. Service was absolutely first class: friendly, helpful, warm, welcoming and just made us feel special and pampered. Yes it’s a hotel of the highest standards but you don’t feel in any way uncomfortable - just like a beautiful big house with lots of people looking after you for two days. Huge credit to management and more importantly the staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use shuttle service to golf clubs in St. Andrews
Stayed 4 nights in May 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Restful at St Andrews

Always enjoy staying at the Fairmont hotel and this stay was no exception. Very relaxing, great food and weather ok too. Staff always warm and friendly and nothing too much trouble. The on-site ice machines were being replaced and had to call the reception for a bucket of ice which was delivered with a smile each night.
Stayed 3 nights in Mar 2024

6/10 Okay

Emma

Liked: Staff & service
Disliked: Cleanliness, amenities
Beautiful surrounding property and views of the sea. The rooms are old and could’ve been cleaner. Went to the spa in the evening to use the facilities and it was extremely dirty and unkept. Didn't even attempt to find the sauna it was so dirty in the locker room which was very unlike other Fairmonts i’ve stayed at.
Stayed 1 night in Mar 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oh yes. This is 5 star done right.

From driving up to driving away this was everything you could expect. The team on the front desk was a young English man and a young Ugandan woman. Both were impeccable in presentation and communication with an ability to let me feel comfortable.
Stayed 1 night in Aug 2024

6/10 Okay

Ross

Liked: Staff & service, property conditions & facilities
We got a studio room and as soon as we walked in we spotted the sofa was covered in dog hair. Unbelievable The porter went and got a cleaner who hoovered it then we were asked to vacate the room while they had another go at cleaning on our time. We got one free drink each for this. I did ask to move rooms but no. I struggle to understand if these rooms are cleaned properly between customers how was this missed? It was covered in dog hair not just a few bits
Stayed 1 night in Mar 2025

8/10 Good

Jenny

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
The hotel is stunning and our room was clean but very very dusty, I could have written my name in the dust on the bedside table. The service in the bar is also very very slow and it was not overly busy. We waited over 30 minutes for our drinks.
Stayed 1 night in Feb 2023

6/10 Okay

Louise

Liked: Cleanliness, room comfort
Disliked: Staff & service

5 star hotel not at 5 star standards

The grounds are amazing. We ate at the clubhouse and the food and service were mediocre. There was a table of 8 in at the same time as us (no others) and it was mid afternoon. We waited 20min to be served and when we asked to be served, we were asked to wait another 5min. Food was very sub standard and not worth the price at all! The views however, incredible. Unfortunately service inside was similar. BUT reception and concierge were INCREDIBLE!!!! So helpful and went out of their way.
Stayed 2 nights in Sep 2023

8/10 Good

Kate

Disliked: Cleanliness, staff & service

Cleanliness

Hotel was ok, service in bar was appalling had to wait 30mins for a couple of soft drinks. Staff just didn’t know what they were doing. Bedroom carpets need a very good deep clean , bathroom sink drain was filthy. Shower drains in the area before entering pool were disgusting so dirty and it all smelled very badly. Changing rooms very smelly and floors not clean. Toilets down at auditorium looked liked they hadn’t been cleaned in days. The cream sofa in auditorium were filthy , very disappointing for a 5 star hotel
Stayed 2 nights in Oct 2022