4/10
It was close to everything. But did not like the staff except the manager. We had our luggage held and it took us about 30-40 minutes after we checked in to have someone grab our luggage which was literally in the same room. just that really ruined our impression of this hotel.
We asked the lady who checked us in as we were being checked in to grab our luggage and she refused. She said someone else would grab it if we stood by the door. So that's what we did and no one came.
Then we asked a lady who wasn't really doing much and she got mad at us and told us she was too "busy" and someone else would come. No one did.
So then we had to stand all the way back in line and when we got to the front, all the manager did was grab a key or something from a lady who was standing BETWEEN THE TWO LADIES WHO REFUSED TO HELP US IN THE FIRST PLACE. walk ACROSS THE LOBBY WHICH ISN'T THAT BIG, UNLOCK THE DOOR AND VOIALA!! WE HAD OUR LUGGAGE.
We would have gone back to our room but we had been walking around, were sweaty, our changes of clothes were in our suitcases, we were tired, the line of people was only getting longer, and had to be back out and ready for a concert in a couple hours so we needed our bags asap.
It was super frustrating that the other staff members were too lazy to walk around reception and open a door that was maybe 25 feet away. A task that took 20 seconds, turned into 30-40 minutes that was completely unnecessary and wasted our time
Abigail
أقام ليلة واحدة (1) في شهر يونيو عام 2025
