Website states grab and go breakfast, upon arrival they have discontinued that and coffee service. Carpets on each floor are very dirty and horrible smell. The door to the lobby to check in was locked and needed a key card to enter, when you havent even checked in to get one yet. Very loud in the halls all day and night, as well as very uncaring staff. They will also upcharge you on everything, including utensils, plates etc. No soap, shampoo nor conditioner provided