There’s no doubt that Imperial Boutique Accommodations offers some of the most stunning suites in the Eumundi area. My room, was like a “Summer Beach Breeze,” theme was absolutely picture-perfect – beautifully designed with a high-end interior, a lovely tea area and living room, a dreamy mega bathtub, and sleek modern fixtures throughout. The bed was incredibly soft and comfortable, and the location is ideal – just steps from Eumundi’s main attractions.
That said, the overall experience felt more like staying at an Airbnb than a hotel. There’s no traditional reception area, and it was unclear who to contact in person during the stay. I received a code for a key box via a one-time app message, which felt a bit disjointed and confusing. When I needed help, I ended up finding someone via a nearby pub/casino at the end of the car park – which was both awkward and unexpected.
My main suggestion would be to streamline the check-in process and make communication easier. Perhaps a dedicated QR code in each room that links to an Imperial WhatsApp or concierge line would help guests feel more supported and connected.
Again, the suite itself was absolutely stunning – clearly a lot of care has gone into the design – but improving the hospitality experience could take this place from great to truly exceptional.
