"For me, a 5-star rating is perfect so I don't give many 5-star ratings. Well, the place isn't perfect, but it's pretty close. It's a new place. It's a very nice place. It's in downtown Carmel and has a good location. It's clean and comfortable. The staff was always friendly and helpful. We'll probably stay there again.
That said, here are the few areas we didn't care for.
1) There are lights under the bed that come on when you get out of bed. We don't want lights on in the middle of the night if we need to get up for some reason because that disturbs our sleep. We asked them to disable that after the first night, which they did.
2) The thermostat doesn't seem accurate. It seemed to be 2-4 degrees warmer than the reading. For example, we set it to warm to 68 which is normally cool and comfortable for us, but when it heated the room to 66, it seemed on the hot side for us. We dealt with this by just turning off the heater.
3) There were literally 4 people standing there checking us in. Sometimes between two of them they even asked us the same question twice. We just want to check-in, park our car, and get the key to our room. We don't need 4 people to do that."
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