"Second Elevator was down the entire 4 days we were there. Constantly waiting for coffee in the morning. The lady at the front desk had the personality of a door knob and treated us like we were interrupted the game on her phone."

"Staff was not helpful and also didn't give me my VIP. Doors didn't close in the bathroom. Staff didn't inform at checking in of the hours of breakfast or any additional information. Staff didn't acknowledge me and Skip me for another customer that was that was behind me."

"Great hotel and stay. Highly recommend in Key West. Close to everything. Wished the bar and pool stay open longer."

"This is a great location for a resort right on the river with great outdoor pools and views and restaurants and bar. There is a children’s pool with a large slide and 3 levels of adult pools with a swim up bar. The hotel could use a little updating and paint. Housekeeping was a little absent."