4/10 سيّئ
IcemailTD
27 فبراير 2025
عناصر لم تنل الإعجاب: النظافة
Cleaning fee?
This was an epic vacation! One that our family will remember forever...Not all good though, unfortunately. Property manager did not provide door code and check-in/out information prior to arrival so we spent some time in the cold and dark trying to get ahold of them so we could enter (I take full responsibility for my contribution to this learning moment....Be proactive and get the code!). The good: The bones of this house are genuinely fantastic. Conveniently located near a beautiful town.The rest: Some dirty counters/surfaces aside, not a single bed was made. Reading the check-in binder it should be noted that the occupant(s) are prompted to strip the beds and "do as much laundry as you can" or something to that effect. Ummm, yeah no. I didn't bring my family on vacation to make beds and do laundry. Apparently some previous occupants had the same opinion because the laundry room was piled high with linens on the floor and the bedding in the dryer was damp and reaked of urine! "Luckily", we were able to scrounge together enough clean linens to make a couple beds for our stay. I contacted the property manager about this and they were very apologetic and offered to refund the cleaning fee, which I appreciated, but the damage was done and I couldn't help but wonder...What was this cleaning fee for anyways? It did NOT appear to go towards cleaning the house....Also, the "Hot tub" is a small jacuzzi tub in the master suite. :( Never again.
IcemailTD
أقام ليلتين (2) في شهر فبراير عام 2025