Find hotels near Tulum Beer Spa, Tulum

"Loved it"

"I would not come back to this resort. Food: - buffet has repeat food and nothing was really good. All dishes are just so so. The taste is plain ….half of the buffet are steamed, fried or grilled vegetables. The juice seemed like it was mixed with water. The fruit quality is bad most of the time, and there are not a lot of options. - Drink: you can feel they are using cheap ingredients - restaurants: french restaurant closes every other day. Italian restaurant showed it was opened on Thursday but when we came, they said it was closed. Seaside grill restaurant closes on weekends and Monday. Only Asian restaurants opens whole week but sushi restaurant doesn’t have a lot of seat, and one of asian restaurants charges extra $20. Rooms: old but clean however, resort was having construction next to my friend room in the middle of the week but did not inform them in advance. The sound was loud and from 9-5, when my friend asked they said there were no room to change and ask if my friend would like to change hotel. The resort kept sending us VIP package but honestly it sounds like scam."

"Climatisation efficace. Le petit déjeuner n'est pas offert."

"Muy buen hotel, excelente ubicación "

"The room was clean, and the hotel overall was clean. The staff was very polite and helpful. The food selection and quality was not very good. The alcohol selection was also not very good. Again the staff was amazing!"

"I will definitely be coming back to this resort. It is a hidden gem located walking distance to the ruins. It is quaint, charming, gorgeous, and simple connecting you to nature. The staff was so friendly I consider them my friends. A special shout out to Carolina, Oswaldo, Rodolfo, Diego, and Carlos. The restaurant is open air, on the beach and a beautiful relaxing breakfast experience. Breakfast is order off the menu with a nice fruit plate and sweet and savory options. This resort is so amazing! You can stay in a thatched roof hut surrounded by sand and palm trees. This bungalow is cute and clean with air conditioning, beds made up with mosquito netting and sand at your doorstep. I rarely wore shoes around the resort. The reception area is open air and has a pool table and games. It has a lofted ceiling and comfortable seating. They also show movies on weekend nights. No TV, sand between your toes, super friendly caring staff, good cocktails, beautiful beachside restaurant, peace and quiet. What is not to like. This is a perfect laid back, one with nature resort. I could not be happier"

"The stay was very nice and cozy, nice clean room close to the beach. It wasn’t directly with beach view, but partially, and I liked it because the wind was strong. Property is very close to the Mayan ruins, just 10-15 minutes walk on the beach . Staff were very nice . Since it’s a glamping option, I didn’t realize , my cabin didn’t have a bathroom, I had to walk in the middle of the property to the toilet and to take a shower. Not all the toilets and showers were in good condition and had shampoo and conditioners. I just stayed one night, it was ok."

"No Service on beach beds."

"We stayed at the Holiday Inn Tulum for 2 nights as a group of 9, travelling as a family, and honestly it was a bit of a mixed bag. We had booked 3 rooms and specifically asked to be close together. Instead we were spread across 3 completely different levels, which made things really inconvenient with kids and coordinating plans. It kind of defeated the whole purpose of booking as a group. The buffet breakfast was 250 pesos per person and it felt like a complete rip-off. There were no clean plates available when we arrived, and we had to keep asking for food to be refilled otherwise there wouldn’t have been enough to eat. It just felt really poorly managed. Service overall was lacking. There was often no one at the front desk to help with basic things like pool towels or questions. No assistance with luggage at all, which is tough when you’re travelling with kids and multiple bags. My mum asked for a kettle for tea, was told it would be sent up, and it never came. Even small things added up, like not having enough room keys to give us 2 per room, which you’d expect as a minimum from an international chain. On the positive side, the rooms themselves were clean and comfortable, so no complaints there. The ground floor pool was great for the kids. But overall, for a brand like Holiday Inn, I expected a much higher standard of service and organisation. It just didn’t live up to what you’d expect, especially travelling as a big family."