4/10 سيّئ
barry
مسافر برفقة شريك
15 ديسمبر 2025
عناصر نالت الإعجاب: النظافة وحالة المنشأة ومرافقها
عناصر لم تنل الإعجاب: وسائل الراحة
This was a 30th wedding anniversary trip and our first time in Venice, so choosing the right hotel was very important.
The first negative was check-in. I mentioned it was our 30th anniversary as i had on the booking. Now i was trying my luck to see if an upgrade or a drink was offered and simply got told there is nothing they can do and can i give them my card for deposit. Very functional, zero interest. Very cold. Breakfast is not worth the money. The area is too small for the number of guests, and we had to wait 25 mins to be seated, queue past reception area, and awful service with guests having to sort who was next themselves. I have been fortunate to stay in 100s of hotels around the world with my work, I have never had to wait so long to be seated for food before.
Once seated, the food was not kept refreshed, with no plates for pastries, no spoons for yoghurt, and various items missing. Milk for coffee never arrived either. The staff were clearly doing their best, but it was a shambles. We (and many others) complained and got a refund, but this also took repeated complaints as nobody was logging our issues. Just didn't seem to be bothered and certainly not being proactive.
Didn't eat there in the evenings as I was put off breakfast. Check out mo better. I asked for a water taxi to airport, their price was higher than i found online yet same service, whn i asked why they said just how it is. I booked elsewhere. Never got any recognition it was our 30th anniversary
barry
أقام 4 ليالٍ في شهر ديسمبر عام 2025
