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Baldwin Inn & Suites, SureStay Collection by Best Western

2.5 star property
Suburban hotel with free breakfast and a 24-hour front desk

Choose dates to view prices

Regency Inn & Suites combines convenience with comfort, minutes from popular attractions. Travelers appreciate the helpful staff, outdoor pool, and practical amenities like a 24-hour business center. The hotel's library and lobby TV area offer extra spaces to relax.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Breakfast included
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi
The current price is AED 372
AED 426 total
includes taxes & fees
10 Nov - 11 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Renovated in 2025
Blackout drapes/curtains
Sofa bed
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Dining table
Dishwasher
HDTV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Dining table
Dishwasher
HDTV
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Dining table
Dishwasher
HDTV
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Renovated in 2025
Blackout drapes/curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Renovated in 2025
Pillowtop bed
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Renovated in 2025
Pillowtop bed
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Renovated in 2025
Pillowtop bed
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
21 Baldwin Street, West Springfield, MA, 01089

What's nearby

  • Eastern States Exposition - 2 min walk - 0.2 km
  • MGM Springfield - 3 min drive - 3.3 km
  • Naismith Memorial Basketball Hall of Fame - 3 min drive - 3.6 km
  • MassMutual Center - 3 min drive - 3.6 km
  • Big E - 4 min drive - 4.3 km

Getting around

  • Springfield Union Station - 9 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Two Weeks Notice - ‬6 min walk
  • ‪Food Court @ The Big E - ‬6 min walk
  • ‪Wurst Haus @ The Big E - ‬6 min walk
  • ‪West Springfield Lions Club - ‬7 min walk
  • ‪CT Beer Garden at the Ct Building - ‬8 min walk

About this property

Baldwin Inn & Suites, SureStay Collection by Best Western

Hotel located near Eastern States Exposition with rooms renovated in 2025
Located close to Storrowton Village Museum and MassMutual Center, Baldwin Inn & Suites, SureStay Collection by Best Western provides free continental breakfast. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Express check-out, luggage storage, and a TV in the lobby
  • Smoke-free premises, a vending machine, and a water dispenser
Room features
All guestrooms at Baldwin Inn & Suites, SureStay Collection by Best Western have thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and desk chairs.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 40-inch HDTVs with Netflix, Hulu, and streaming services
  • Wardrobes/closets, microwaves, and cable channels

Similar properties

Check-in/check-out kiosk

Quality Inn West Springfield

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
7.0 out of 10, Good, 1,042 reviews
The price is AED 317
AED 363 total
includes taxes & fees
2 Dec - 3 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • Built in 1977
  • Renovated guestrooms - May 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per pet, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn Suites
Baldwin Inn & Suites Hotel
Baldwin Inn & Suites West Springfield
Baldwin Inn & Suites Hotel West Springfield

Frequently asked questions

Is Baldwin Inn & Suites, SureStay Collection by Best Western pet-friendly?

Yes, Baldwin Inn & Suites, SureStay Collection by Best Western allows dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at Baldwin Inn & Suites, SureStay Collection by Best Western?

Self parking is free at this property.

What time is check-in at Baldwin Inn & Suites, SureStay Collection by Best Western?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Baldwin Inn & Suites, SureStay Collection by Best Western?

Check-out is at 11 AM.

Where is Baldwin Inn & Suites, SureStay Collection by Best Western located?

Situated near the airport, this hotel is steps from Storrowton Village Museum and Eastern States Exposition. MassMutual Center and MGM Springfield are also within 3 mi (5 km).

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Baldwin Inn & Suites, SureStay Collection by Best Western Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 92 reviews
Rating 8 - Good. 17 out of 92 reviews
Rating 6 - Okay. 15 out of 92 reviews
Rating 4 - Poor. 7 out of 92 reviews
Rating 2 - Terrible. 12 out of 92 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inside the rooms is beautiful. Area and exterior could leave some a little unsettled but the renovation inside is great. Will stay again
Stayed 5 nights in Jul 2025

10/10 Excellent

Arron

Liked: Cleanliness, amenities, property conditions & facilities
Pleasant and clean
Stayed 3 nights in Jul 2025

10/10 Excellent

Fraenzze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was to my satisfaction
Stayed 1 night in Jun 2025

8/10 Good

Tristan

Liked: Cleanliness, staff & service
It seemed like it’s under renovation. But still good
Stayed 1 night in Jul 2025

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was recently remodeled so everything was new and nice. Mattress was great. Heat/AC worked great. All amenities were provided in the bathroom, and coffee maker in the room. It's too bad the left over reviews are still on Google from the former hotel. A little breakfast in the morning made the stay perfect. It was walking distance from the Big E which was great as parking is a premium in the area. One negative: I think I'm too old to figure out a Roku device to get the TV to work. LOL
Stayed 1 night in Sep 2025

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient location and easy access
Stayed 1 night in Dec 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable room in West Springfield.

Newly renovated room. Bed was very comfortable. Lots of parking. Very friendly desk clerk. Quick check in.
Stayed 2 nights in Apr 2025

6/10 Okay

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you paif for, but in a good way.
Stayed 1 night in Dec 2024

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Made booking through Expedia and showed up to an under construction work site. Nobody at front desk and odour from the work being done. Wife and I decided not to stay and we’re not refunded full amount. Zero Stars. Should be taken off Expedia app.
Stayed 2 nights in May 2025

2/10 Terrible

Jennifer

Disliked: Amenities, property conditions & facilities
The building is in terrible shape and under construction (which we didnt know until check in). The desk is not staffed and there are signs with an outside number to call for assistance. Zero security, anyone could walk in and go inside with many open doors on rooms that are being worked on. Many doors propped open during the day.
Stayed 3 nights in Apr 2025

6/10 Okay

Kim

Liked: Staff & service
Disliked: Property conditions & facilities
My room did not have a phone, the ac was old and took forever to cool the room, the chair by the desk was filthy and had dirt in the wheels, there was no bag table in the closet and the sink was clogged. There was no manager available or any handyman on premises to fix the issue. My room was changed the next day which had a phone and a bag table. The owner has to do better charging what I paid. There was no continental breakfast offered only coffee. Staff were nice but I will not be staying again.
Stayed 1 night in Jul 2025

10/10 Excellent

Marthe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Linens and bathroom were clean. Rooms are not well soundproofed, so noise from the hall came through clearly, unfortunately. Staff were all really nice!
Stayed 1 night in Oct 2025

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was huge and the front desk staff was wonderful
Stayed 1 night in Aug 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Newly updated. Room was clean and the staff was friendly. Good price for the stay!
Stayed 2 nights in Oct 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here when we went to an event at the eastern states exposition. It was coles, by so we were able to walk from the hotel to the fairgrounds
Stayed 1 night in Sep 2025

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a horse show and the staff and location was awesome
Stayed 2 nights in Sep 2025

10/10 Excellent

Natalee

Liked: Staff & service
Staff was very, very helpful and accommodating. Jasmine at the front desk was superb with answering any questions we had, give that woman a raise. Rooms have been nicely renovated, however the cleanliness of it was not great. I would stay here again. Price point was great, location, and the free parking was a nice touch. The staff alone is the reason I would return if needed.
Stayed 1 night in Sep 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, we will back next year. Will recommend some friends
Stayed 1 night in Sep 2025

10/10 Excellent

Amani

Liked: Staff & service, amenities, property conditions & facilities
My bathroom was a little dirty the air conditioner was okay but couldn’t barely feel it. But so far it was very quiet and peaceful.
Stayed 1 night in Sep 2025

10/10 Excellent

Talita De

Liked: Cleanliness, amenities
Top
Stayed 1 night in Sep 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2025

10/10 Excellent

Noeun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
None
Stayed 1 night in Jul 2025

10/10 Excellent

John

It was quiet and comfortable, that's all I was looking for.
Stayed 1 night in Jul 2025

6/10 Okay

Cecily

Poor amenities
Stayed 1 night in Apr 2025