Find all hotels by Independent in Whitsunday Islands

"Island’s workforce is mainly 20-somethings. Service was hit/miss, and they don’t know that details matter. It’s Reef hotel was clean(ish), checkin wasn’t quite smooth, some food/bev were happy, others weren’t approachable. Great location, food was fine, ample to do. "

"Nice and handy location to the beach bars and restaurants.Bungalow was comfortable and we had fresh towels etc each day."

"Our stay was absolutely amazing everything we needed was right there. The only miscommunication was for how many bedrooms there was. But overall would 10000% stay there again"

"Beautiful view from the balcony, nice staff keeping the room clean and tidy, can’t wait to get back "

"Disappointed.Our 3rd stay in 6 years-it’s a beautiful location to stay, but we probably won’t be back to this resort as it is no longer being maintained or managed & appears to be run by backpackers.The resort itself: had glass pool gate removed, shingles on pavilions broken or missing, holes in their ceilings, roof edges missing, exposed electrical wires on paths, broken or missing pavers & mouldy sun loungers around the pool, broken chairs discarded in the bushes & the tennis court was unusable & covered with garden debris. Our beach bungalow: the internal privacy door was gone, sliding door badly needed oiling & the handle was filthy, the bathroom had cockroaches, the door was badly water damaged & window ledges had splinters with paint coming off. Shower screen had massive lime scale build up. The kitchenette no longer had any tea towels, detergent, cleaning cloths,had missing & mismatched crockery/ cutlery, but now you’re meant to use the restaurant exclusively for food.The hammock was unusable. It was wet when we arrived, so we waited for it to dry, but it was so musty, the smell clung to your skin. We asked for it to be swapped with one from an empty bungalow, the pleasant but under resourced staff member gave an automatic no- the go to answer when you have no manager. Beware that you are now expected to stay overnight at Airlie Beach, because the reception closes at 5.30pm, as the resort & the water taxi DON’T coordinate with the few daily flights into Proserpine. "

"Wonderful staff and incredible property!"

"The resort is a great place to relax, amazing food and drinks. Staff need more attention to detail when asked a question. Overall rating 8 out of 10"

"Beautiful resort"

"Lovely staff, delicious food, gorgeous pool, wonderful yoga and massages! A special place far from the madding crowd. If it’s relaxation you’re after this is the place to go. Just be aware, before you book, the transfers (via boat or helicopter) are extremely expensive! The only other negative is the communal areas could do with an update & soft furnishings (chair pads/cushions etc) need a clean. "