Don’t ask for anything out of the ordinary, you will be ignored. Having recently had cancer surgery I am unable to soak in a bath and limitations to my movement mean it is easier for me to use a walk-in shower at the moment. we requested four times for a room with a walk in shower and were ignored.
They aren’t interested in your celebration. I told them it was my husbands birthday on our arrival day, he wasn’t even wished happy birthday - or smiled at!!
Bearing in mind it was Jan 31st, the room was extremely hot. We tried to adjust the wall mounted air-conditioning control to no avail, so my husband went downstairs to ask to change rooms. He was told there was no air-conditioning in any of the rooms, the room could not be changed and that we should turn the radiator off (it was not switched on!) When he mentioned the control panel, he was told that had not been operational for “a long time,” and had just not been removed. We had to use a large fan to keep the room a reasonable temperature, because none of the windows could be opened!
The room itself was rather tired, had a broken lamp, curtain pelmet hanging off, bathroom blind, chipped paintwork.
Breakfast is ok, but don’t bother with the Bistro du Vin for dinner, although staff, aside from the belligerent receptionist are generally good. Bar staff excellent.
