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Best Western Kilima Hotel

3.0 star property
Victorian hotel with a sauna and an indoor pool

Choose dates to view prices

Best Western Kilima Hotel in Holgate offers a charming retreat. Unwind in the indoor pool, sip drinks at the bar, or browse the library. Enjoy free WiFi and express check-in. The staff consistently impresses with attentive service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • Laundry

About the neighborhood

Map
129 Holgate Road, 129, York, ENG, YO24 4AZ

What's nearby

  • Micklegate Bar - 13 min walk - 1.1 km
  • York Racecourse - 18 min walk - 1.6 km
  • Shambles - 3 min drive - 2.0 km
  • York Christmas Market - 3 min drive - 2.0 km
  • York Minster - 3 min drive - 2.3 km

Getting around

  • York (QQY-York Train Station) - 14 min walk
  • Leeds (LBA-Leeds Bradford) - 60 min drive

Restaurants

  • ‪York Tap - ‬15 min walk
  • ‪The Punch Bowl - ‬10 min walk
  • ‪Duke of York - ‬14 min walk
  • ‪Windmill Inn - ‬10 min walk
  • ‪BrewDog York - ‬11 min walk

About this property

Best Western Kilima Hotel

Hotel near York Minster
Near Shambles, Best Western Kilima Hotel provides a terrace, a library, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. Free in-room WiFi is available to all guests, along with a bar and a restaurant.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Full breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, an elevator, and concierge services
  • Luggage storage, tour/ticket assistance, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Best Western Kilima Hotel include amenities such as free WiFi.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Coffee/tea makers, heating, and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Secured, uncovered self parking on site (GBP 10 per day)
  • Limited onsite parking

Food and drink

  • Weekend full breakfast available 7:30 AM to 9:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Reception hall
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 7.50 for children
  • Uncovered self parking fee: GBP 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kilima Hotel

Frequently asked questions

Does Best Western Kilima Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Best Western Kilima Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for GBP 10.00 per day. Limited spots are available.

What time is check-in at Best Western Kilima Hotel?

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Best Western Kilima Hotel?

Check-out is at 11:30 AM.

Where is Best Western Kilima Hotel located?

Located in Holgate, this hotel is within 1 mi (2 km) of West Bank Park, Shambles, and York Minster. Holgate Windmill and Bar Convent Museum are also within 10 minutes. York (QQY-York Train Station) is 14 minutes by foot and York Station is 14 minutes.

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Reviews

Best Western Kilima Hotel Reviews

8.4

Very Good

8.8

Cleanliness

8.2

Location

9.2

Staff & service

7.6

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 130 out of 309 reviews
Rating 8 - Good. 122 out of 309 reviews
Rating 6 - Okay. 38 out of 309 reviews
Rating 4 - Poor. 15 out of 309 reviews
Rating 2 - Terrible. 4 out of 309 reviews

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Breakfasts

Comfortable rooms, very clean, superb breakfast, frendly staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff already nice
Stayed 4 nights in Aug 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, room comfort

Nice Place To Stay In York

It was a nice place and the people who worked there were extremely friendly! Great full English breakfast!
Stayed 1 night in May 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent, relaxing stay.

Although you do have to spend £10 for car parking, you do get breakfast, a swimming pool and steam room, thrown in. Creaky floors, but room very comfortable and staff were friendly and helpful. Would stay here again, which is always the best recommendation.
Stayed 1 night in Jun 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, short walk into the city…but regular buses to the centre available. Comfortable traditional hotel, friendly staff. Good sized rooms.
Stayed 3 nights in Apr 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, fabulous breakfast and friendly staff.
Stayed 3 nights in Jul 2022

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel just a little updating of curtains to match wallpaper woukd make a difference Fabulous pool
Stayed 3 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All i can say is i can't fault a thing very nice people helpful and go out ouf there way to help you i will definitely stay here again every time i visit york
Stayed 4 nights in Apr 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, pleasant staff , lovely breakfast
Stayed 2 nights in Jan 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service
The hotel was within walking distance to the city centre. Good facilities including a swimming pool. On arrival the receptionist was very welcoming and helpful. The room was spacious and was adequately furnished. The bathroom was a little tired but it was clean enough. For the price point I couldn't really fault the hotel. I'd return to the hotel on my next visit to York and hope that I could book a room in the new extension.
Stayed 1 night in Jul 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel very friendly staff and very clean had great facilities will stay again
Stayed 2 nights in Sep 2022

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel with pool

Lovely hotel friendly helpful staff.
Stayed 1 night in Feb 2024

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to racecourse, reasonably priced.
Stayed 1 night in May 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Room comfort

Nic

Service was good, the lady waiting at breakfast was very attentive and the food was lovely. The welcome was also good. `the wifi worked very well. The room was ok, needing refreshed. However, the bathroom was disappointing, and the shower location is no good, especially for someone tall.
Stayed 3 nights in Jun 2025

8/10 Good

Allen

Liked: Cleanliness, staff & service

Nice hotel on the outskirts of town

Nice hotel on the outskirts of town not far from the train station. Quiet comfortable rooms. Great breakfast and pleasant staff. Perfect for a weekend while exploring York.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at Best Western Kilima

Good location and excellent service from the nice German lady doing multiple jobs throughout the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, very helpful in their recommendations
Stayed 5 nights in Jul 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fabulous, friendly and extremly helpful. Part of the hotel needs an upgrade or refresh but otherwise very convenient.
Stayed 5 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely place to stay.

Really enjoyed my brief stay. Hotel has charm and character. Staff were brilliant: friendly, helpful, and made me feel very welcome. Room was well-equipped and clean. Hotel was quiet at night. Situated in comvenient location for railway station and city centre.
Stayed 1 night in Sep 2024

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and close to train station. Bonus of a swimming pool.
Stayed 2 nights in Feb 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm welcome

Staff very helpful and friendly- breakfast was great too. The hotel is welcoming and warm, decor is a little tired, but the rooms have character 😊
Stayed 2 nights in Dec 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay, particularly use of a drcent sized pool and a steam room. Cooked breakfast was excellent. Staff were warm and welcoming. The hotel itself is a little dated and could do with a sympathetic makeover of the decor. It is located about 25 - 30 minutes walk to the city centre, but there is a bus service from just opposite.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Perfect service, lady on the check in was lovely, polite with good manners . Explain me everything, show me the room.
Stayed 1 night in Nov 2023

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Everything very good but shame says restaurant should be called BB we like to havd evening meal there breakfast was very good
Stayed 1 night in Jul 2023

4/10 Poor

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Staff very friendly,hotel in dire need of refurbishment, car park like a building site.They do have a nice swimming pool but one wall needed re plastering.
Stayed 1 night in Aug 2024