2/10 سيّئ للغاية
Lisa
11 مارس 2026
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
Very disappointed with our stay at The New Holgate Hotel (27 Feb – 1 Mar 2026).
My son bought a Saturday night Double Deluxe room as a gift (£149). I phoned to add Friday and was quoted £128 with free parking for my husband’s disability badge. A manager later rang and promised to match the original price.
On arrival we were charged £210 for the extra night with an abrupt reception response and no explanation. Total came to ~£350 instead of the expected ~£270.
Despite knowing about the disability badge, we were given a top-floor room with stairs only. My husband (post-stroke, heart condition) struggled badly to reach it.
The room didn’t match the booking: confirmation stated a bath, but we had only a shower.
The hotel felt largely unmanned – on our first night the front door was left wide open, anyone could walk in. Very unsafe.
The building is basically an old house tarted up: creaky stairs, constant noise from people coming and going, impossible to sleep. Advertised as “spa-like” but it was just a standard, basic hotel. We were even given a cheap plastic wedge to prop the window open – it felt dangerous and nearly trapped my fingers.
At checkout they said the Saturday payment would be taken the next day, even though my son had already paid in full in December.
I emailed requesting a breakdown of the £210 charge, confirmation we weren’t double-billed, clarification of the room type, and an explanation for allocating a disabled guest a stairs-only room. No reply still.
Lisa
أقام ليلة واحدة (1) في شهر فبراير عام 2026
