4/10 سيّئ
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28 يونيو 2018
Property is nice. Service leaves a lot to be desired for/improvement
Unfortunately, while the condo itself was nice, there were plenty issues that made us not enjoy the rental. We arrived on a Sunday at noon. Didn't get any email beforehand with check-in instructions, key instructions etc. No one was in the office when we arrived. We contacted the management via WhatsApp, cell phone, office phone and email but didn't hear anything back from them until the evening.
By stroke of luck, I looked on their PUBLIC website and found a PDF with the keycode for a lockbox located at their office.We unlocked the lockbox and it was empty.
We decided to first go for lunch and then check out the apartment building itself. After lunch we went by the apartment building, having meanwhile tried multiple times to contact the management via phone, WhatsApp and email, but unsuccessful.
We arrived at the apartment building mid afternoon but no one was there. Instead we found 3 lockboxes at the main entrance. One for the penthouse, one for the 2nd floor and one for the 1st floor/garden level.
Since we had booked the penthouse, I opened the lockbox with the same code that I found in the PDF on the public website, but the lockbox was empty. Just for fun, I tried the other lockboxes, which opened with the same keycode and found a key for the garden level apt. We proceeded inside to drop our luggage. I contacted the manegement company yet again to let them know we would store our luggage in the Garden Level apt until they can come by with the key.
No response until after dinner time, when we were told to just stay overnight in the garden level apt (even tho I booked and verified the penthouse) and then meet them on Monday at their office to get the key for the penthouse. The problem is, we were only staying for 2 nights, so switching rooms would not have made sense for us.
Regardless, it's a shame that this put a dampener on our stay, especially since in the garden level apartment, EVERYONE walking by could see right down to our skivvies...
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أقام ليلتين (2) في شهر مايو عام 2018