10/10 ممتاز
David
مسافر برفقة مجموعة
2025 يونيو 7
عناصر نالت الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
Sorry for taking so long to post a review. I was staying here when Zermatt experienced the late season heavy snow, power outage l, and rail suspension in April 2025.
It was a very unpleasant experience for the village, but I can say the staff at Alpenlodge went above and beyond. They had great compassion, professionalism, and empathy for all guests during this time.
The only reason I’m leaving the review is because their extraordinary efforts during that time deserve commendation.
Please keep in mind they also were trapped and without power in their private lives as they also reside in Zermatt.
They kept the facility open as best able; updated the guests with recovery assistance news, and kept the facility accommodating.
Aside from the problem; they operated with excellence in their normal operation. Very helpful with advice (esp hiking trails!) and where to eat or explore.
I’d recommend alpenlodge to anyone wanting to stay in zermatt and not be in the overly crowded downtown corridor.
Their spa facilities were a welcome retreat, and the hotel had great views.
Again, my sincerely gratitude to the entire staff who assisted us for our stay.
Thank you!
David
أقام 4 ليالٍ في شهر أبريل عام 2025