4/10
Concierge not available to offload luggage from taxi car to reception. Had to put all items in the stroller. Haven’t seen any staff smiling, not at the reception and not in the breakfast restaurant. We booked with a baby included, we arrived to find a normal additional bed instead of a crib (no attention to details). There was an ashtray full of cigarettes left on one of our room balconies. The air conditioning is not good; the room was hot. They don’t change amenities and refill them and they don’t clean the room well when they service it. The lights in the room are so dim (all background lights with little effect) as if they want you to stay in the room just for sleeping! Overall, it was below average experience for something that cost 1000$/night.
EDGARD
أقام 3 ليالٍ في شهر مايو عام 2025