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"Great Hottub"

"I want to warn people. The room was filthy. We asked for it to be cleaned and it wasn't. We had to do it ourselves. The outside property was run down. The sidewalks are cracked all over the place. The window didn't have a lock on the first floor. The screen window in the bedroom was so dirty I couldn't see out of it. The sheets and quilt were stained. Our shower curtain was missing (only one outer panel that covered only 1/4 of the shower). We finally left and paid for a second hotel. The...

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"Room was great nice and clean. Staff were amazing friendly and very helpful. Would definitely stay there again."

"It is a decent place for a family vacation, clean and quiet."

"I looked forward to staying at Fairmont Banff for years now. When I finally stayed there, I don't think I will ever come back again. Paid the gold room for the benefit of the club access. First of all, the room is very small and does not feel high end and club offers much less than other club access we have experienced like four seasons and St Regis etc. I signed up for the membership for Fairmont finally. The welcome drink was 1 even we had 2 people. When we left with our rental car, we...

"The room we stayed in was very dated and not particularly clean. There was no air conditioning which we knew about, and a fan was provided but the window only opened a tiny amount and the room became unbearably hot. The resort was noisy, and other guests were playing loud music at 6.45am. Our room had a queen bed and a sofa bed, and when the sofa bed was put out there was no room to even walk around the bed, and it was difficult to open the door. It was not a suitable size room for more than two...

"It's not same as shown in picture no soundproof walls and room was not clean properly"

"Perfect"

"We loved staying here! They upgraded our room and provided a complimentary bottle of wine for our anniversary. They also provided us parking before check in. Staff was excellent, room was very clean, and great amenities available. The rooms are newly renovated and currently working on their public areas. The construction didn't affect our stay at all. Would highly recommend staying here!"

"The room was clean, spacious and comfortable. The bed was so comfortable that we would like to find out the brand. The towels are super soft. The kitchen is well equipped. The location is perfect and within an easy walk of downtown. We loved having laundry facilities in the room since that enabled us to pack light. The only negatives that come to mind is that it can get noisy during times when the pool area is busy (our room overlooked the pool, so it may not be an issue with all rooms). The...

"The room was very clean. The staff at the check in counter was not as helpful. She did not find my reservation and that made me nervous. But it my reservation was in the system so all good."

"Well, the overall it is good however I think the restroom they are OK and overpriced maybe because I’m booked in last-minute $3000 a night it’s a bit bit overpriced. I actually try a lot of luxury hotel and restaurants but I don’t think this one really worth it because the overpriced the stay and the restaurant"