"When I arrived, my reservation had already been fully paid in advance. However, at check-in, I was asked to pay for the room again, which resulted in being charged twice for the same reservation. Unfortunately, the staff member who assisted me at check-in was not particularly helpful when I tried to clarify the situation.
Fortunately, at check-out, another staff member was very kind and professional. They reviewed the charges, immediately understood that the room had been paid twice, and...
"Staff were mostly friendly. Nobody made up the bed and cleaned the room. Aldo, we were not given fresh towels the next day even though someone had clearly come into the room to empty the bin and replace the toilet roll"
"Un B&B pas comme les autres.
À votre arrivée on vous demande 100€ de caution pour la chambre en cas de quelconques dégradations. Lorsque vous arrivez dans votre chambre, obligé de leur faire appel pour constatations diverses afin de ne pas vous faire sauter la caution.
De plus, si vous souhaitez le parking intégré à l’hôtel, il vous en coûtera 8€ par jour en sus.
En dehors de cela, bon resto, notamment les délicieuses pizzas et un personnels comme il se doit."
"Réservation Kyriad Villeneuve d ascq 3 lits séparés. Problème 1 lit en hauteur avec échelle pour y accéder. Le directeur d établissement n a pas apprécié mon refus car sentiments d insécurité et vertige assuré. Obtention 1 lit double et canapé lit dans un autre hôtel à marcq en Baroeul au 3eme étage sans ascenseur (2 grosses valises à monter sans aide).
Canapé lit : draps froissés cf photo ci jointe"
"The description of the location for this hotel needs to be more specific. Unfortunately we didn’t do our geography homework thoroughly enough😤. This hotel is primarily for business users NOT tourists. It is on a business park on the outskirts of the city with NO public transport less than a 20 minute walk away. Taxi fares added expenses. No restaurant facility for evening meals."
"Do not book this dumpster- it was really horrible. I booked a superior room with two twin beds for my son and I. A young guy took us upstairs to a 3rd floor - steep steps no elevator my son had to carry both suitcases. The room only had one bed. I politely explained that we need two beds and I specifically booked two beds and paid for superior room. The guy was very rude and obnoxious he said he didn’t have any rooms with two beds. I said we want a refund after a little while he magically found...
"Tiny room, no air con and unhelpful EV charging policy so you cannot charge overnight without penalty. Would not choose to stay here again. That said, location was good and breakfast was well organised."
"Ontbijt was wat aan de karige kant. Douche kan geen temperatuur houden. Personeel was wel heel vriendelijk. Maar niet duur dus voor een simpele overnachting goed genoeg. Voor langer verblijf zou ik het niet aanraden."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
