Find 3 Star Hotels in Santa Elena from AED 132

"The room was extremely outdated, as many others have mentioned. The whole property is not well maintained, which is quite sad because the pool area is comfortable and nice. The room itself is quite large and has a balcony, but there are only two chairs, no table and no patio furniture. What is the point of having a balcony if you can’t sit outside? The beds were comfortable, but that’s about it. There was no hot water at all, and despite complaining several times, the most we got was lukewarm water, which is not acceptable for a supposedly 4-star property. There were only two large towels for the three of us, no bath mat for the shower and no hand towel, which are very basic amenities. The staff was generally friendly, except for the woman at reception who was quite rude, as well as one of the waiters at the restaurant. The food we had at the restaurant was quite good and reasonably priced, but the whole atmosphere felt very awkward. The hotel seemed almost empty, there was no music in the restaurant, and it honestly felt like the hotel was about to close down.It is extremely sad because my mom had stayed at this hotel twice before, and we could clearly see how the lack of maintenance has led to its decline. To be honest, for the price we paid, we expected a much better experience.The pool, the restaurant staff and the beauty of the surroundings were good enough to somewhat make up for the disappointment, but we sincerely hope the hotel management takes action and renovates t"

"We found the location to be loud at night with the traffic noise. The grounds were nice though. Pool area has a need for upkeep, painting, etc.."

"It was wonderful ~ staff, beautiful setting, nice comfortable room. We were traveling and it was the perfect location to stay one night before our Ruta Puuc road trip! "