"Booked for 4 nights.Towels and bins should have been changed on 3rd morning.Not done.Towels changed on 4th night.Bins over flowing and smelly not emptied during stay.Staff pleasant but lackadaisical.Outside steps were filthy.Not a good look at all.Will probably stay there again because location was excellent.Overall 6 out of 10"
"This pub is nothing like the photos online! Looks rundown & in bad shape. Inside not much better, dated and old looking but not in a good sense. Room was basic but did the job for one night. Cheaper than other accommodation in the centre of Cheltenham but for a reason! Breakfast included but left half of the cooked breakfast as felt sick. Wouldn't stay again nor recommend to fellow travellers looking to book ❌️"
"The check‑in and check‑out process was smooth, but we did experience issues on our first evening and struggled to sleep. After speaking with the staff the next morning, they were sympathetic and apologised, then moved us to an available room. We slept much better on the second night, and appreciated their quick response."
"Great location. Lovely rooms as I’ve stayed in the hotel many times. Comfortable and clean. Gorgeous toiletries to use. Small car park but parking near by if you can’t park at the hotel but I’ve only had this issue once or twice. Highly recommended hotel"
"Comfy bed and clean however the tv didn’t work properly and the bathroom had a very weird drain smell. The hotel was okay for the price we paid but it was extremely hot and the woman on reception was not particularly helpful. An old hotel full of long corridor’s and staircases, if you’ve seen Backrooms you’ll know the vibe! Saying that we both slept fine!"
"Lovely Village location, and quaint accommodation.
I stayed in one of the rooms round the corner from the pub. It was a ground floor room with large bathroom.
Things to note:
No contact details in the room for reception / pub staff (same thing)
No Wi-Fi details - had to go to pub and wait until the barman was free to ask.
Only just enough toilet roll for one night for one person (not going to the pub to ask out loud)
No plugs near the kettle so had to plug it in on the floor by the door.
Food...