Find 3 Star Hotels in Western Massachusetts, MA from AED 394

"When we arrived we were hit with a $150 hold for incidentals but were told we could not get a receipt for it or one at checkout. We pay housekeeping fees yet the room instructions state to remove linens and used towels and place them in the tub before leaving. If i wanted to do housekeeping I'd stay home. Upon removing the pillow cases I saw a pillow stained with yellow streaks and dried blood. I immediately brought it to the front desk. The only thing said was "sorry about that" I was disgusted. The fact that you pay for 2 nights/3 days but cant check in til 4 p.m. and gave to check out at 10 a.m. is a scam. 2 days lost that I paid for. The room itself was nice though the door was very hard to open and close. Just overall disappointed. For the money I will go where you at least get a continental breakast. "

"The staff was nice and informative. The room was clean and well spaced. The pool was warm and cozy. Breakfast was delicious and the restaurant steps away was a plus."

"Super clean, great coffee spread for breakfast. I really enjoyed my stay."

"I love the personal feel of this property. It is so much nicer than a massive hotel. The restaurant is wonderful and there are plenty of options to relax on the property outside of your room. "

"The property is very old and doesn't seem to have been updated in a long time. The rooms are are not low cost and yet you don't get anything complementary besides the breakfast. The breakfast is basic like most other places. They do have a shopping nook that sells toothpaste, toothbrush, moisturizer etc. The room was alright, but mattress was not comfortable for me, the springs had lost a lot of its tension. The Wi-Fi in room stopped working after the first day. And finally I had to call multiple times to get the final invoice, seemed like an internal technology issue and they couldn't send the email out. Overall it was not a pleasant experience and I wouldn't go there again."

"Everything was good but the pool was closed"