"We did not like that we had to pay at check in before seeing the room. The room we were given was not cleaned and we were checking in after 9pm. The lady at the desk would not come and look at the room and see the state of it, would not give our money back as we wanted to leave. The solution was to send the cleaners to the room and clean the bathroom and wash the floor and the Manager would help us in the morning.
He was very apologetic and assured us he would have a new room ready by 3pm and...
"We did not like that we had to pay at check in before seeing the room. The room we were given was not cleaned and we were checking in after 9pm. The lady at the desk would not come and look at the room and see the state of it, would not give our money back as we wanted to leave. The solution was to send the cleaners to the room and clean the bathroom and wash the floor and the Manager would help us in the morning.
He was very apologetic and assured us he would have a new room ready by 3pm and...
Peter Hans