Find 4 Star Hotels in Hartlepool from AED 220

"It was just ok. Broken tap in en suite. Grubby toilet bowl on arrival. Dishes in kitchen required washing before use. Overall not as I remember when I stayed in 2016. Will look elsewhere next time I need a room in Newcastle."

"Hotel excellent location and overall good. Room service could be improved! Ordered toasted sandwich. Barely toasted - (ran out of ham ) over all very poor"

"The room was ok but the bathroom was tired and smelled of damp. The room could also have benefitted from a good hoover. "

"This is an amazing experience. Staying in a castle. Would highly recommend "

"Lovely quiet location and great rooms"

"Enjoyed my stay, had a room upgrade which was lovely. Breakfast was fine. Only quibble was that room was too warm for me."

"Beautiful property. Pulling in the drive is stunning. The interior is well decorated. The building itself is obviously older and it shows in certain areas: the toilet was unreliable, small cracks, bit of discolouration on tiles, and the pool floor isn’t sealed well so it has bumps and bounces. The room we booked for a family was perfect. The separation wall made the room feel much bigger and the kids loved having their own space. The TV selection was very basic and the TVs themselves were very slow. The staff were all wonderful and very helpful. I did have to ask a lot of questions as some information wasn’t given initially but it wasn’t too inconvenient. The swim times for children was a bit annoying because we had to plan our day around it but I understand why they’re in place. We just would have liked a bit more freedom to choose when we wanted to go rather than set times. The bed we had wasn’t super comfortable, the mattress slanted on the edge. The pillows desperately need an update. They were very flat and offered no support. However the kids single beds were comfortable for them. The restaurant menu looked good but was expensive so we chose to eat elsewhere. Except for dessert which we did get through room service. The sticky toffee pudding was top 3 best we ever had. The grounds are vast and great for a wander. Overall, good stay. We would stay again as the experience itself outweighed any issues we had."

"There was plenty of choice for breakfast and the quality was good. The staff were lovely also. My only minor niggle and it is minor weight only got two tea bags in the room. (I'm a big tea drinker) I'm sure that if I had asked more would have been provided. Plus usually in hotels you get a little biscuit on the tea tray which there wasn't. But a bonus tick in the bathroom was individual shampoo and conditioner and shower gel. More than happy with my stay thank you "

"Smallish rooms and the area around the hotel was a little rough. "