Find 4 Star Hotels in Lutz, FL from AED 441

"Where do I start……I booked a suite & also a separate room for family. I specifically requested the extra room to be 2 queens. When we got to the hotel at 4:30, the extra room had been changed to just a king and wasn’t even ready. That started the experience on the wrong foot. We had to wait for the 2nd room to be ready & had to keep insisting that we wanted 2 queens. After finally getting to our rooms, we all decided to head to the downstairs bar to meet for cocktails & appetizers. Several people requested Pina Coladas & were told that the bar could not make them because their blender was broken & had been for a while. The food was less than appetizing that we ordered & ended up not eating it. Every time we ran the water or flushed the toilet in our suite, the plumbing banged so loud in the wall that it was ridiculous! The next day, housekeeping didn’t even have our room cleaned & it was 4:30 in the afternoon. We had to complain & when they finally sent someone up to the room, it was done half-a#$(*with no extra towels that we requested. Horrible experience. They don’t even have a coffee shop in the hotel. The best part of the whole trip was the valet staff & bellhops! They were awesome! Don’t waste your time on this “Grand Hyatt”. A total disappointment. We’ll find somewhere else to stay from now on. Horrible experience."

"Need bands playing during week . Hard rock should cater to more music . We stay during the week and no music i was looking forward to here some good bands but only played on the weekend in one place"

"Check in was delayed for hours, claiming no WiFi due to weather but it was neither raining or windy. There was no effort made to make up for issues except being provided with liquor but I don’t drink. Also the room was full of dust, disgustingly so much that it irritated my allergies. Another indication of the filth in the room was items left by previous guests including a used toothbrush."

"Inside the room was good, except needed a desk. The exterior was still in terrible shape. Dead grass, trees and bushes. Stained sidewalks. Lots of disrepair. There is a terrible stink when you walk behind the main building over the bridge. And the whole park your car and walk around is somewhat annoying."

"Clean room "