In A Lù, a hotel is required to offer a certain number of upscale features to be rated 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may also offer thoughtful touches like welcome gifts.