In Coal City, a hotel is required to offer a certain amount of upscale conveniences to be designated 5 stars. These may include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their outstanding service. You can look forward to things like nightly turn-down services, concierge services and in-room massages. Some may also offer thoughtful touches such as a welcome gift.