In Cowell, a hotel must provide a certain level of high-end amenities to earn 5 stars. These can include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their exceptional service. You'll enjoy things like in-room massages, concierge services and nightly turn-down services. Some may also offer extra touches such as welcome gifts.