In Dzilam Gonzalez, a hotel needs to provide a specific number of high-end amenities to earn 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You'll enjoy things like concierge services, nightly turn-down services and in-room massage. Some may even offer extra touches like a welcome gift.