Impeccable guest service is the defining feature of every 5-star hotel in Eminence. From the instant you arrive, staff ensure your every need is met, whether arranging customized tours or providing in-room massage treatments. On top of that, hotels must feature upscale amenities to be entitled to a 5-star rating. These can include luxury toiletries, on-site spa facilities, pools, fine dining kitchens and knowledgeable concierge.