Impeccable guest service is integral to every 5-star hotel in Fall River. From the minute you step through the door, staff are at your beck and call, whether arranging customized tours or providing in-room massages. Also, hotels must feature upscale amenities to be considered for a 5-star rating. These can include deluxe baths, saunas or spas, pools, fine dining restaurants and knowledgeable concierge.