Faultless guest service is integral to every 5-star hotel in Gaylord. From the minute you step through the door, staff are at your beck and call, whether offering luggage assistance and storage or providing in-room massage treatments. Plus, hotels have to feature superior amenities to be considered for a 5-star rating. These can include deluxe baths, on-site spa facilities, swimming pools, gourmet kitchens and knowledgeable concierge.