In New Germany, a hotel must provide a specific amount of upscale features to earn 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their guest-focused service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer additional touches like welcome gifts.