In Kolan, a hotel must provide a certain amount of upscale amenities to be rated 5 stars. These may include on-site gyms, spas and saunas, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their superior service. You can look forward to things like in-room massages, nightly turn-down services and concierge services. Some may also offer extra touches such as a welcome gift.