In Lisman, a hotel must offer a specific amount of upscale features to be designated 5 stars. These may include on-site gyms, gourmet restaurants, saunas and spas, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-centric standard of service. You can look forward to things like nightly turn-down services, concierge services and in-room massages. Some may even offer thoughtful touches like a welcome gift.