Exemplary guest service is at the heart of every 5-star hotel in Mañazo. From the moment you arrive, staff ensure your every need is met, whether answering room service calls 24/7 or providing in-room massage treatments. What's more, hotels have to feature upscale conveniences to meet the standard for a 5-star rating. These can include luxury bathrooms, spas or saunas, pools, gourmet kitchens and knowledgeable concierge.