Exemplary guest service is the defining feature of every 5-star hotel in Mode. From the minute you arrive, staff cater to your every whim, whether offering luggage assistance and storage or providing in-room massage treatments. Plus, hotels must offer upscale conveniences to meet the standard for a 5-star rating. These can include luxury bath products, a wellness center, swimming pools, gastronomic restaurants and knowledgeable concierge.