In Pingelly, a hotel is required to offer a certain amount of top-notch amenities to earn a 5-star rating. These can include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may also offer special touches like welcome gifts.