"I’d keep the criticism clear but measured, especially since you’d still rate it 4.75/5. Something like:
The hotel is beautiful—the property is absolutely gorgeous, and my room was spacious, comfortable, and very well appointed. The staff overall were friendly and helpful, and I really enjoyed my stay.
The biggest disappointment was check-in. After traveling for nearly 20 hours, I had made a substantial request in advance for an early check-in, but unfortunately still had to wait about 3½ hours...
"I’d keep the criticism clear but measured, especially since you’d still rate it 4.75/5. Something like:
The hotel is beautiful—the property is absolutely gorgeous, and my room was spacious, comfortable, and very well appointed. The staff overall were friendly and helpful, and I really enjoyed my stay.
The biggest disappointment was check-in. After traveling for nearly 20 hours, I had made a substantial request in advance for an early check-in, but unfortunately still had to wait about 3½ hours...
Nic