"The venue itself is just beautiful. Clean spacious rooms. Hugh at reception exemplified what good service looks like. Attentive, warm, efficient.
However my experience in the restaurant was disappointing. I arrived for lunch and found the menu quite limited…thats ok. Then the power went out..this was clearly outside of the venues control so whilst I was disappointed, it’s not their fault. However once I was seated, the waitress didn’t come back to take a drink order or anything. I sat at my table looking towards her..she was happily on her phone for about 5 minutes. Eventually another waitress realised I was being ignored so she came and served me. Told me that due to the power outage all they could offer were hot chips or green salad. Really? What about dips, cheese, platters? No, I was assured chips or green salad was it. So I ordered chips which came out looking a bit “twice cooked” and were nothing special.
For me, a venue like this should be offering guests some kind of compensation for the power outage, even just a complimentary wine. Because whilst they can’t control the outage, they can still go the extra mile to ensure the customers disappointment is turned into pleasure. And by the way, there were only half a dozen customers in there so it would have been a small cost for a big gesture.
Anyway for me, I will try somewhere else next time, purely because the restaurant experience was underwhelming."
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