Outstanding guest service is the hallmark of every 5-star hotel in Shelbiana. From the minute you arrive, staff attend to your every whim, whether recommending activities or providing in-room beauty treatments. In addition, hotels have to feature superior amenities to be eligible for a 5-star rating. These can include luxury bath products, spas or saunas, pools, gastronomic kitchens and knowledgeable concierge.