In Tshabong, a hotel must provide a specific level of upscale conveniences to earn 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You can look forward to things like nightly turn-down services, in-room massages and concierge services. Some may also offer thoughtful touches like a welcome gift.