Abu Dhabi Emirate Vacations from AED8,163

Extremely disappointing experience. The front desk staff showed little willingness to help or be flexible, even though we were traveling with young children. I had to approach the desk a second time before any effort was made to assist us. I’ve stayed at many 5-star hotels around the world, and true luxury is defined by exceptional customer service—not just the property itself. To make matters worse, the staff member who escorted us to our room simply walked away after we explained we weren’t comfortable. We were also promised a partial refund, but when Expedia contacted the hotel, nothing was honored. Sadly, this experience fell far below the standards expected from a hotel of this reputation.

Everything was prefect

We thoroughly love staying here, we’re up to about our 8th stay… Staff are wonderful. The place is spotless and they can’t do enough for you, One thing we did notice this time as it was so busy (due to the EID holidays) using the pool at the sister hotel wasn’t possible .. so we stayed by our pool at the Staybridge, which was lovely however the local restaurant on site “Stills” wouldn’t allow us to take drinks from the premises to the pool which is 50 yards away, so whilst the sister hotel has the beauty of being able to get food and drinks whilst at the pool we couldn’t get anything which is a real shame as it’s the only thing we felt let it down for us on this occasion.